bdtk35 Privacy Policy

1. Introduction

bdtk35 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses our platform at https://bdtk35.bet (the "Platform"). This Privacy Policy ("Policy") describes the categories of personal data we collect, the lawful bases on which we process that data, how we use and safeguard it, with whom we share it, and the rights available to you in relation to your personal data.

This Policy applies to all players, prospective players, and visitors to the Platform regardless of the device or method used to access it. By registering an account or continuing to use the Platform after this Policy has been published or updated, you confirm that you have read and accepted its terms. If you do not accept this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions, which together form the complete legal framework governing your relationship with bdtk35.

2. Data Controller

bdtk35 acts as the data controller in respect of all personal data collected through the Platform. As data controller, bdtk35 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently. Our designated point of contact for all data-related enquiries is our support team, reachable at [email protected].

3. Data We Collect

We collect personal data from you in the following categories:

• Registration Data: Full name, date of birth, gender, email address, mobile phone number, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and chosen username.
• Identity Verification (KYC) Data: Copies of government-issued photo identification (National ID card, passport, driving licence), proof of residential address documents, and payment method ownership evidence required to complete our Know Your Customer verification process.
• Financial Data: Transaction history, deposit and withdrawal amounts (expressed in Bangladeshi Taka ৳), payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard), and account balance information. We do not store full card numbers or mobile banking PINs — these are handled exclusively by our certified payment processors.
• Gaming Activity Data: Game history, wager amounts, win/loss records, bonus usage, session durations, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
• Technical Data: IP address, device type and operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), clickstream data, and session identifiers.
• Communications Data: Records of all correspondence between you and bdtk35's support team, including live chat transcripts, emails, and feedback submissions.
• Marketing Preference Data: Your stated preferences regarding promotional communications, including opt-in and opt-out records.

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) unless specifically required for responsible gaming purposes (for example, where a player discloses a gambling-related health concern in the context of a self-exclusion request). Such information is handled with additional care and is not used for any other purpose.

4. How We Collect Your Data

Your personal data is collected through the following channels:

• Directly from you when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically through our Platform's technical infrastructure, including cookies, web beacons, server logs, and analytics tools that record your interactions with the site.
• From third-party service providers such as payment processors, identity verification services, and fraud detection partners, who may supply us with data to supplement your registration profile or to comply with legal obligations.

5. Cookies and Tracking Technologies

bdtk35 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise returning players, maintain session security, personalise your experience, and gather analytics data.

The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Performance and Analytics Cookies: Used to understand how players interact with the Platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data is aggregated and anonymised wherever possible.
• Functional Cookies: Store your preferences such as language settings, game launch preferences, and responsible gaming configurations so that you do not need to re-enter them on each visit.
• Marketing Cookies: Used to deliver relevant promotional messages to you based on your gaming interests and activity. You may opt out of marketing cookies at any time by updating your account preferences or contacting our support team.

You may control non-essential cookies through your device's browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

6. Lawful Bases for Processing

bdtk35 processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to create and manage your account, process transactions, settle bets, and provide the gaming services you have requested under our Terms & Conditions.
• Legal Obligation: Processing required to comply with anti-money laundering (AML) requirements, fraud prevention obligations, KYC verification mandates, and any other applicable legal or regulatory requirements.
• Legitimate Interests: Processing necessary for bdtk35's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and internal analytics — provided such interests do not override your fundamental rights and freedoms.
• Consent: Where we rely on your consent — for example, to send you promotional emails or SMS messages — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. How We Use Your Data

The personal data we collect is used for the following purposes:

• Creating, maintaining, and securing your player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Verifying your identity and age (21+ requirement) as part of our KYC obligations.
• Providing customer support and responding to your enquiries in a timely manner.
• Administering bonuses, promotions, and loyalty rewards in accordance with their applicable terms.
• Monitoring gaming activity to detect problem gambling patterns and to offer responsible gaming interventions where appropriate.
• Detecting, investigating, and preventing fraudulent transactions, account abuse, and other prohibited conduct described in our Terms & Conditions.
• Complying with anti-money laundering, counter-terrorism financing, and other applicable legal obligations.
• Sending you promotional communications about bdtk35 offers, new games, and seasonal promotions (e.g., Eid specials, Pohela Boishakh events, BPL cricket season promotions) — but only where you have consented to receive such communications.
• Conducting internal research and analytics to improve the Platform's performance, game selection, and user experience.

8. Sharing Your Data

bdtk35 does not sell your personal data. We may share your data with the following categories of trusted third parties solely to the extent necessary for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, and partnered banking institutions require transaction data to process your deposits and withdrawals securely.
• Identity Verification Providers: Specialist KYC and AML compliance vendors who assist bdtk35 in verifying player identities and screening against financial crime watchlists.
• Game Providers: Third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may receive your account identifier and session data for the purpose of delivering their game software, resolving disputes, and maintaining game integrity.
• IT Infrastructure & Security Partners: Cloud hosting providers, cybersecurity firms, and fraud detection services that help bdtk35 operate and protect the Platform.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, bdtk35 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.

All third-party service providers who process your data on our behalf are bound by data processing agreements that require them to implement appropriate technical and organisational security measures and to process your data only as instructed by bdtk35.

9. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means:

• Active Account Data: Retained for the lifetime of your active account relationship with bdtk35.
• Transaction and Gaming Records: Retained for a minimum of five (5) years from the date of the relevant transaction or game session, in accordance with financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the end of the business relationship, whichever is later.
• Support Communications: Retained for three (3) years from the date of the communication, unless the subject matter requires a longer retention period.
• Marketing Preference Records: Retained indefinitely as evidence of consent or opt-out, to protect bdtk35 against any future marketing complaints.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of the original personal data.

10. Your Rights

As a player of bdtk35, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond within 30 calendar days of receiving your request.

11. Data Security

bdtk35 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive stored data, including KYC documents and financial records.
• Role-based access controls ensuring that staff can only access personal data relevant to their specific job function.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent cybersecurity specialists.
• Two-factor authentication for all internal administrative systems.
• Documented incident response procedures that include player notification protocols in the event of a data breach that poses a risk to your rights and freedoms.

While bdtk35 takes every reasonable precaution to safeguard your data, no system is completely immune to security risks. You are also responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, contact our support team immediately.

12. International Data Transfers

bdtk35 operates primarily to serve players located in Bangladesh. Some of our third-party service providers — including game studios, cloud infrastructure providers, and KYC verification partners — may be based outside Bangladesh. Where personal data is transferred internationally, bdtk35 takes appropriate steps to ensure that your data receives a level of protection consistent with this Policy, including the use of contractual safeguards such as standard data processing clauses in our agreements with those providers.

13. Children and Minors

The bdtk35 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals below the age of 21. If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe that a minor has registered on the Platform, please contact us at [email protected] so that we can investigate and take appropriate action without delay.

14. Links to Third-Party Content

The Platform may contain references to game providers and payment partners. bdtk35 is not responsible for the privacy practices of any third-party organisations. This Policy applies solely to the bdtk35 Platform. We encourage you to review the privacy policies of any third-party services you interact with independently of bdtk35.

15. Changes to This Policy

bdtk35 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending a notification to your registered email address or mobile number, at least 7 days before the changes take effect. The "Effective Date" at the top of this page will always reflect when the current version came into force. Your continued use of the Platform after the revised Policy has taken effect constitutes your acceptance of the updated terms.

16. Contact and Complaints

If you have any questions, concerns, or complaints about how bdtk35 handles your personal data, please contact our data protection team in writing at [email protected]. We take all privacy complaints seriously and will acknowledge your query within 2 business hours during standard Bangladesh Standard Time (BST, UTC+6) working hours, with a full response provided within 30 calendar days.

If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant supervisory or regulatory authority in your jurisdiction.